23andMe users are encountering difficulties in deleting their highly sensitive personal data following the company’s announcement of filing for bankruptcy protection. The firm’s computer systems struggled with the surge in traffic as customers rushed to protect their genetic information, health histories, and ancestry details. Although 23andMe claims to have resolved initial IT issues, users continue to report challenges. Many who managed to delete their data remain anxious about the company’s future.
The company filed for Chapter 11 bankruptcy protection, which could lead to an auction of its assets, potentially including customer genetic data. Danielle Landriscina, a 23andMe user, expressed concerns about her data being sold to entities like health insurance companies. Despite current assurances that personal information will not be shared with insurers, the future remains uncertain.
Attorneys General from several U.S. states have advised customers to delete their data due to its sensitivity. California Attorney General Rob Bonta emphasized individual rights to delete their information. 23andMe stated that any buyer must comply with applicable laws regarding customer data, but acknowledged that personal information could be transferred during a bankruptcy or sale transaction.
Some users, like Michele Lewis, found the deletion process easier this time compared to previous attempts. However, the company has faced issues before, including a significant data breach in 2023. — news from BBC.com