In an effort to reduce fraudulent claims, the Social Security Administration (SSA) will implement stricter identity-proofing measures. Starting March 31st, individuals will no longer be able to verify their identity over the phone. Those unable to verify their identity through the agency’s online system will need to visit an SSA field office in person. This change affects new applicants and existing recipients wishing to alter their direct deposit information.
Retiree advocates warn this could negatively impact older Americans in rural areas, including those with disabilities, mobility limitations, or limited internet access. Additionally, the SSA plans to close several offices and expedite processing of direct deposit changes to one business day, down from the previous 30-day hold.
Agency Acting Commissioner Leland Dudek stated that the SSA loses over $100 million annually due to direct deposit fraud. He emphasized that the information used for identity verification is often publicly available, necessitating these changes. Over 72.5 million people receive benefits through the SSA.
Critics argue that requiring in-person visits while closing offices creates inefficiencies, potentially targeting privatization. Some labor unions have sued to prevent the Department of Government Efficiency (DOGE) from accessing sensitive SSA data. Concerns persist regarding SSA office closures and federal worker layoffs under President Trump’s administration.
— news from KOMO News
